Return and Refund Policy
Party My Platter values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason you wish to return a Party My Platter product, you may do so under the following policy, which applies to all returns, refunds and exchanges.
Any product may be returned within 15 days of purchase, provided that it is in unused, unopened and like-new condition. To return a product, email us with subject line to read RETURN at or call our customer service line at +1 (610) 349-8772. Be sure to have your order number handy. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all packaging.
All returned products must be returned in the original packaging, including all items originally packaged with the product. Products must be well packed in order to protect against loss or damage.
Returned products must be shipped to:
Party My Platter
PO Box 263
Coopersburg, PA 18036 USA
We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
When shipping products back to us, forward to Party My Platter a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at please make subject line to read TRACKING INFO. Products returned more than ten (10) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.
A restocking fee of 15% will be charged for all products returned.
Damaged Items and Shortages:
Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center from 9AM to 5 PM Eastern Standard Time, Monday to Friday (excluding holidays).
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.
For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.
For refunds on products paid by check, your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.
Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.
Custom designed / built / engineered products are non-returnable and non-refundable.
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.
If you have any questions regarding shopping, returns, store locations or our policies, please call our Customer Service Center at +1 (610).
Effective Date of Policy: 4 August 2014